Fishline is Hiring: Front Desk Coordinator

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Title: Front Desk Coordinator
Deadline to apply for this position is September 6, 2020.

Position Summary:

The Front Desk Coordinator is the first point of contact for our Food Bank and Comprehensive Services Center where Fishline and other Providers collaborate to assist people demonstrating a need for crisis intervention and/or financial assistance.  This position requires excellent communication skills, the ability to collaborate as part of a team, and the ability to provide excellent, respectful service to people from diverse backgrounds.

Primary Roles and Responsibilities:

  • Greets incoming visitors, determines reason for the visit, and refers to the appropriate provider for assistance
  • Answers incoming calls and routes calls to the appropriate staff, takes messages in the absence of staff
  • Registers clients for Fishline Services
  • Schedules client services appointments
  • Schedules food pick-up or delivery appointments (temporary service as a result of Covid-19)
  • Assists walk-in clients for emergency services or crisis intervention
  • Provides referrals to other agencies
  • Accepts monetary and in-kind donations and provides receipts to donor
  • Manages the schedule and training for client services volunteers
  • Collaborates with the Volunteer Coordinator regarding volunteer needs
  • Completes clerical tasks and projects as needed
  • Completes opening and closing procedures and maintains resource center in lobby
  • Complies with best practices related to Covid-19 protocol


  • Associates Degree plus one year of work experience or high school diploma plus two years of work experience
  • Computer skills including Microsoft Word and Excel with the ability to learn new programs
  • Operate Office Equipment
  • Excellent Verbal and Written Communication Skills


  • Strong telephone etiquette and customer service skills
  • Able to effectively address and diffuse challenging and/or difficult situations
  • Able to stay calm in a crisis
  • Able to stay focused in a busy, unpredictable work environment
  • Positive and professional demeanor
  • Knowledge of community resources
  • Maintain healthy boundaries and self-care
  • Complies with Fishline Confidentiality Policy

Physical Requirements:

  • Able to sit, type, and operate office equipment.
  • Able to stand, walk, bend
  • Lift 25 1bs

How to Apply:

Please email cover letter and resume to Sandra Allen at: clientservices@ by September 6, 2020.


Mail to:
Fishline Food Bank & Comprehensive Services
Attn: Sandra Allen
PO Box 1517
Poulsbo, WA 98370