Fishline is Hiring: Front Desk Coordinator

Announcements, Employment, News

Title: Front Desk Coordinator
Deadline to apply for this position is September 6, 2020.

Position Summary:

The Front Desk Coordinator is the first point of contact for our Food Bank and Comprehensive Services Center where Fishline and other Providers collaborate to assist people demonstrating a need for crisis intervention and/or financial assistance.  This position requires excellent communication skills, the ability to collaborate as part of a team, and the ability to provide excellent, respectful service to people from diverse backgrounds.

Primary Roles and Responsibilities:

  • Greets incoming visitors, determines reason for the visit, and refers to the appropriate provider for assistance
  • Answers incoming calls and routes calls to the appropriate staff, takes messages in the absence of staff
  • Registers clients for Fishline Services
  • Schedules client services appointments
  • Schedules food pick-up or delivery appointments (temporary service as a result of Covid-19)
  • Assists walk-in clients for emergency services or crisis intervention
  • Provides referrals to other agencies
  • Accepts monetary and in-kind donations and provides receipts to donor
  • Manages the schedule and training for client services volunteers
  • Collaborates with the Volunteer Coordinator regarding volunteer needs
  • Completes clerical tasks and projects as needed
  • Completes opening and closing procedures and maintains resource center in lobby
  • Complies with best practices related to Covid-19 protocol

Qualifications:

  • Associates Degree plus one year of work experience or high school diploma plus two years of work experience
  • Computer skills including Microsoft Word and Excel with the ability to learn new programs
  • Operate Office Equipment
  • Excellent Verbal and Written Communication Skills

Competencies:

  • Strong telephone etiquette and customer service skills
  • Able to effectively address and diffuse challenging and/or difficult situations
  • Able to stay calm in a crisis
  • Able to stay focused in a busy, unpredictable work environment
  • Positive and professional demeanor
  • Knowledge of community resources
  • Maintain healthy boundaries and self-care
  • Complies with Fishline Confidentiality Policy

Physical Requirements:

  • Able to sit, type, and operate office equipment.
  • Able to stand, walk, bend
  • Lift 25 1bs

How to Apply:

Please email cover letter and resume to Sandra Allen at: clientservices@ fishlinehelps.org by September 6, 2020.

OR

Mail to:
Fishline Food Bank & Comprehensive Services
Attn: Sandra Allen
PO Box 1517
Poulsbo, WA 98370


Fishline is Hiring: Market Manager

Employment, News

Title:                                Market Manager
Reports to:                      Executive Director
Time Commitment:        Full-time 40+ hours/week
Salary Range:                  $36,000- $40,000 DOE
Job Location:                  Poulsbo, WA (Remote not possible)
Deadline to apply for this position is September 2, 2020

About Fishline

Fishine Food Bank & Comprehensive Services is a nonprofit organization that has supported the critical needs of our community in North Kitsap County for over 50 years by providing food, emergency services and resources to transform lives. Our vision is a community where a safety net exists for all people, which includes adequate food, shelter, healthcare, and employment. We are a small but mighty staff serving nearly 18,000 of our Kitsap neighbors each year.

Position Summary:

The Market Manager will manage all aspects of the day-to-day operation of our Market (food bank). S/he will manage overall food intake from multiple sources including individual donations, food drives, grocery rescue, Fishline’s on-site garden, commodities, Food Lifeline and Northwest Harvest donations, totaling roughly 100,000 pounds per month. S/he will be responsible for distributing this food in a manner consistent with our policies and procedures as well as our guiding values. It is vital that this person understands the flexibility and adaptability required in this moment. As a primary point of contact for many volunteers, donors, and partners, s/he will serve as a community liaison, maintaining existing relationships and building new ones. S/he will closely collaborate with the Volunteer Coordinator to ensure adequate placement and training of volunteers and will also directly supervise market volunteers. Additionally, the Market Manager serves as a back-up to the Facilities and Operations Manager.

Primary Roles and Responsibilities:

Volunteer Management

  • Create a positive culture of teamwork within the Market, empowering volunteers to problem solve but serving as a mediator when needed
  • Supervise and delegate tasks to a large and diverse team of Fishline Market volunteers
  • Dispatch drivers for daily and weekly grocery rescue pick-ups, food drives, and incidental pick-ups
  • Communicate volunteer scheduling needs within the Market to the Volunteer Coordinator
  • Collaborate with the Volunteer Coordinator to develop new Market volunteer positions as needed
  • Cultivate an awareness of the Market workflow so that volunteers stay busy, but are not overworked
  • Ensure adequate training of volunteers in various Market positions, including mentorship of Lead Volunteers and facilitation of volunteer job shadowing
  • Update written training materials regularly to reflect current protocols related to food safety as well as overall safety

Market Management

  • Create and maintain a well-stocked, friendly, respectful Market environment
  • Oversee and assist with daily set-up of drive-up Market (post-COVID-19: daily set-up of free-choice, grocery style market, including using the “Fishbucks” system to manage inventory flow)
  • Manage and track inventory, including stock rotation, organization, pacing, and purchasing
  • Maintain relationships with grocery rescue partners, including Safeway, Central Market, Trader Joe’s, Salvation Army, and Walmart
  • Coordinate with Facilities and Operations Manager to manage Food Lifeline and Northwest Harvest pick-ups and deliveries
  • Collaborate with staff and volunteers on Market-related programs, like Food for Thought
  • Oversee the commodities, Northwest Harvest Bag, and the No Permanent Address package request processes from start to finish
  • Ensure proper weighing and recording of all incoming food donations. Ensure that all individual food donors are thanked in the moment and offered a receipt
  • Collaborate with Executive Director to develop a system to manage community-led food drives
  • Maintain current food waste diversion channels
  • Develop a basic understanding of Fishline’s database, Client Card, as it pertains to the Market
  • Serve as a back-up to the Facilities and Operations Manager

Qualifications

Required

  • Ability to stay positive, calm, and focused in a fast-paced, unpredictable environment
  • Alignment with Fishline’s mission, vision, and values
  • Minimum of 3 years’ experience in a supervisory role
  • Must be able to perform physical requirements of job, including lifting (40 pounds), stooping, kneeling, and standing for prolonged periods of time
  • Ability to communicate effectively, both orally and in writing
  • Excellent computer skills
  • Desire to employ a growth mindset orientation in order to make mistakes, improvements, and innovations related to the Market
  • Desire to work with a diverse community
  • Excellent driving record

Preferred

  • Bachelor’s Degree
  • Forklift certification
  • Bilingual or multilingual
  • Experience in a food bank environment

How to Apply

Email resume and cover letter to director@fishlinehelps.org or mail or bring application materials to our office at 19705 Viking Ave NW, Poulsbo, WA 98370 by September 2, 2020.


COVID-19 Response, Updated Statement, July 28, 2020

Announcements, News

Updated Statement on COVID-19

July 28, 2020

While the county remains in Phase 2 for now, Fishline will continue to provide food services with a food box pick up and remote client services. Please read below for more details.

Food Bank serving Poulsbo, Keyport, and Suquamish

Food Bank Pick Up Hours 

Monday, Tuesday, Thursday Friday: 12 pm – 4pm

Wednesday: 2pm to 6pm

While the Market remains closed, we continue to offer curbside service for our clients. Our drive-through system is set up to serve the greatest number of people and adhere to the CDC guidelines for food pantries. Clients remain in their vehicle while volunteers gather their groceries and load them into their trunk. While they wait, the clients have the opportunity to select the produce they’d like and check out any weekly specials that are on display.

Appointments for food pick-up are scheduled over the phone with a Fishline staff person, by calling (360)779-5190. The staff member takes the client’s order and sets them up with a recurrent time and day for curbside pick-up each week. Client orders remain the same week to week. To simplify the distribution process, some of the groceries are boxed up ahead of time for distribution. We have a pre-packed box of staple pantry items such as cereal, pasta, rice, and canned items. We also offer dairy products, bread and baked goods, deli items, frozen meats, commodities, and have non-food sundries that are available upon request.

If you would like to be scheduled for a weekly pick-up, please call in and have one of our client services staff members walk you through the process. If you are not feeling well or cannot pick up your groceries, a friend, neighbor, or family member may pick-up groceries on your behalf. If needed, we offer grocery delivery to our clients, prioritizing elderly, sick, homebound, or high-risk clients.

Please make sure to check back on our website or Facebook weekly for updates or changes.

Client Services

Fishline will continue to provide all non-food related services remotely. If you or someone you know, need help with…

  • Rent
  • Utilities
  • Employment support
  • Case management
  • Or other struggles 

Please call (360) 779-5190 so we can connect you to services and/or resources. 

Donations

We are serving more households every week and continue to need your support.

Food Donations

We are only accepting non-perishable food at this time. Food donations are held up to 96 hours before distributing to reduce the spread of the virus. Here is a list of our most needed items:  Pasta, Chili (w/meat and w/out meat), Beef Stew, Soups, Top Ramen, Pasta Sauce, Canned Fruit, Canned Meat, Cooking Oil, Cereal, Sliced Bread, toilet paper, Diapers, sizes, 4, 5 & 6.

The designated drop-off area for non-perishable food is at the old Fishline building. Please look for signs directing you to the donation area.  

Financial Donations

We understand it might be difficult to get to a grocery store, and as such we are encouraging financial donations over food. Our buying power through Northwest Harvest and Food Lifeline allow us to stretch our dollar further, while stocking our inventory with our most needed items. Your donation is very much appreciated it. You can share a financial gift directly to Fishline in one of the following ways: 

Second Season Donations

We are now accepting donations for our Second Season store on Tuesdays, Thursdays and Saturdays from 10am to 2pm, or until our storage area is full. Approved items can be dropped off at the old Fishline building at 19705 Viking Way.  When you arrive, please pull up in the delivery lane and wait for a Fishline volunteer to come greet you. We ask that all donors unload their own cars onto carts provided by our volunteers. 

Please note, due to storage capacity, we are not able to accept the following items:

  • Baby Equipment including car seats, cribs, strollers
  • Bed Pillows
  • Beds – mattresses, frames, head & foot boards
  • Electronics: Computers, Games, Stereos, Typewriters,
  • TVs
  • Exercise Equipment
  • Large Appliances
  • Furniture
  • Linens
  • Magazines, Encyclopedias
  • Medical equipment
  • Toys, Stuffed Animals (unless new in package)

Second Season Store Hours

We are open to the public on Mondays, Wednesdays & Fridays from 11 a.m. to 3 p.m.

For the safety of our shoppers and volunteers:

  • Donations are being received at the old Fishline building and held in quarantine for seven days prior to being moved to the store.
  • Shoppers are limited to 15 people in the store at a time, no more than two people per household.
  • To adhere to the state and county guidelines, we will be reminding shoppers of the social distancing requirement of 6 feet. 
  • Masks will be required in the store, except for children under the age of two. 
  • Dressing rooms will remain closed.
  • We ask that all directional signs be followed while shopping in the store.
  • The restroom is not open to the public.

Volunteers

Fishline strives to create an environment that brings out the best in our volunteers and in those whom we serve. During COVID-19, volunteers continue to be essential at the food bank, Second Season and gardens. However, we are following the CDC guidelines by asking those in the risk category, sick, or have an underlying health condition(s) to not volunteer at this time. 

Please contact Lidia Gamero, Volunteer Coordinator at volunteer@fishlinehelps.org for more information. We would love to see you join our team!


Second Season Donations & Reopening

News

Second Season Donations

We will begin accepting donations starting Tuesday, June 23rd. In order to protect our volunteers and shoppers, donations will not be accepted at the Second Season store location. 

All donations will need to be delivered to the old Fishline Building (annex) at  19705 Viking Way. Receiving hours are restricted to Tuesdays and Thursdays only, 11-4 or until our storage area is full. We will ask that all donors unload their own cars onto carts. 

We will not be able to accept the following items: 

We will not be able to accept the following items: 

  • Baby Equipment including car seats, cribs, strollers
  • Bed Pillows
  • Beds – mattresses, frames, head & foot boards
  • Electronics: Computers, Games, Stereos, Typewriters,
  • TVs
  • Exercise Equipment
  • Large Appliances
  • Furniture
  • Linens
  • Magazines, Encyclopedias
  • Medical equipment
  • Toys, Stuffed Animals (unless new in package)

Second Season Store Reopening Details

We will be reopening to the public Monday, June 29th. The thrift store will be open on Mondays, Wednesdays & Fridays, from 11am to 3pm.  

For the safety of our shoppers and volunteers:

  • Donations will not be received at Second Season.  They will be received at the old Fishline building and held in quarantine for 7 days prior to being moved to the store.
  • We will be limiting the number of shoppers to 15 in the store at a time, no more than 2 people per household
  • To adhere to the state and county guidelines, we will be reminding shoppers of the social distancing of requirement of 6′ 
  • Masks will be required in the store, except for children under 2. 
  • Dressing rooms will remain closed
  • We ask that all directional signs be followed while in the store shopping 
  • The restroom is closed. 

Fishline Announces Lori Maxim as New Executive Director

News

Poulsbo, WA – North Kitsap Fishline’s board of directors is pleased to announce the appointment of Lori Maxim as Executive Director, effective July 6, 2020. 

“We are thrilled to welcome Lori to our leadership team and to welcome her family back home”, said Sharon Stiles Board President of Fishline. “With more than 32 years of management and leadership experience, she will be a huge asset to our organization.”

Most recently, Maxim was Director of Revenue for Morris Multimedia and CEO of the World’s Best Adventures in Gainesville, Georgia. Prior to joining Morris Multimedia, Maxim served as Vice President of Sound Publishing, Inc. During her 28-year tenure, she had responsibility for the print and digital operations of newspapers in Whidbey Island, the San Juan Islands, Olympic Peninsula, Vashon Island, the Kitsap Peninsula and Tacoma. Maxim started her career with Sound as publisher of the North Kitsap Herald and Bainbridge Review. She and her family lived in Poulsbo for more than 20 years. 

Maxim has a vast background serving her community. She served on the board of Kitsap United Way and was a loaned executive for five years. She also served on the board of the Olympic College Foundation. She was President of Washington Newspaper Publishers Association, being awarded the Miles Turnbull Master Editor and Publisher award in 2012. Maxim was involved in North Kitsap Rotary, Kitsap Visitor and Convention Bureau and several local Chamber of Commerce boards in Kitsap County. She was a recipient of the YWCA of Kitsap County Women of Achievement award in 2016. 

“To say that I am excited would be an understatement“, claimed Maxim. “This is my dream job! I feel so honored to be able to serve the North Kitsap community, the amazing staff, board and volunteers of Fishline! My husband Glen, my son Sean and I are thrilled to be moving home to Poulsbo to be close to our family and friends.”

Contact: Sharon Stiles, Board President

North Kitsap Fishline

Stilessk97439@gmail.com

541-991-0053